Data Analytics & Visualization
Tools and techniques for data interpretation and dashboard creation
Business intelligence reporting and KPI modeling
IT Support & Helpdesk Skills
Troubleshooting workflows and ticketing systems
End-user support, escalation protocols, and remote assistance
Digital Literacy & Productivity Tools
Microsoft 365, Google Workspace, and collaboration platforms
File management, cloud storage, and digital communication
Cybersecurity Essentials
Threat identification, password hygiene, and endpoint protection
Security awareness for non-technical teams
Cloud Fundamentals
Introduction to cloud platforms (Azure, AWS, Google Cloud)
Virtualization, storage, and cloud deployment models
Telecom Fundamentals
Basics of telecom architecture and protocols
Network layers, switching, and transmission principles
Fiber Optics & Optical Transport Network (DWDM)
Fiber types, splicing, and testing techniques
Dense Wavelength Division Multiplexing (DWDM) principles and deployment
GIS Mapping of IT/Telecom Infrastructure
Geospatial tools for network planning and asset tracking
Layered mapping and route visualization
Artificial Intelligence & Machine Learning Applications
AI/ML concepts, use cases, and model training
Predictive analytics and automation in telecom
Cybersecurity Threat Analysis & Mitigation
Vulnerability assessment, penetration testing, and incident response
SOC operations and threat intelligence
Data Science & Business Intelligence
Data modeling, statistical analysis, and decision support systems
Python, R, and BI tools (Power BI, Tableau)
Internet of Things (IoT) Applications
IoT architecture, sensors, and connectivity protocols
Smart infrastructure and industrial IoT use cases
